Golden Wolf Landscape & Design’s Warranty Coverages

PLANT WARRANTY

• Due to plants being living organism, proper care and maintenance after installation is essential to the overall health and longevity of each plant. Golden Wolf Landscape & Design only warranties plants that are installed by us, have a temporary or permanent irrigation system installed. What is not required, but highly recommended, is adding in our Plant Health Care (PHC) Program. This helps fight disease, insects, fungus, and helps provide essential nutrients to protect your investment.

• The reason for this is due to many variables outside of our control such as disease, watering amount and frequency, pests, insects, etc. If your plants are not treated with the right care and maintenance post installation, even with proper industry planting practices, we cannot guarantee the health or quality of the plants. 

• Customers who have a temporary or permanent irrigation system installed will receive a 1-year warranty, from the date of installation, on plants installed by Golden Wolf Landscape & Design. This warranty covers free replacement of plants that die within the first year of installation. For more information on our plant warranty information, please contact your account representative for more details. 

• Plant Installation Warranty Exclusions:

  • Improper Irrigation Management: Damage or plant death resulting from inadequate or excessive watering due to improper management, adjustment, or maintenance of the temporary drip irrigation system by the client.

  • Irrigation System Malfunction: Any failures, blockages, leaks, or malfunctions within the temporary drip irrigation system leading to insufficient watering or flooding.

  • Alteration or Removal: Plant decline or death resulting from alterations, removal, or adjustments of drip irrigation components by the homeowner or third-party contractors after initial installation.

  • Water Source Interruption: Plant loss due to interruption of water supply, lack of available water, or inconsistent water pressure beyond the control of the installer.

  • Client Non-Compliance: Damage caused by failure to follow provided irrigation guidelines, schedules, or recommended plant care instructions.

  • Natural Causes Beyond Irrigation: Plant failure due to severe weather, extreme heat, drought conditions, flooding, freezing temperatures, hailstorms, windstorms, pest infestations, or disease not directly related to irrigation.

  • Unapproved Fertilizer or Chemical Applications: Use of improper fertilizers, chemicals, herbicides, or treatments not approved or recommended by the installer.

  • Damage from Animals or Wildlife: Plant damage caused by wildlife, pets, rodents, deer browsing, or other animal activities.

  • Drainage and Soil Conditions: Losses related to improper drainage, poor soil conditions, erosion, or excessive moisture accumulation unrelated to irrigation practices.

  • Failure to Notify Promptly: Plant decline or death not reported within the specified warranty notification period of 14 days of initial concern or symptom(s) noticed.

HARDSCAPE INSTALLATION & WARRANTY

• Once the hardscape pattern is determined and the work has begun, there will be no changes without a written change order.

• Golden Wolf Landscape & Design offers a lifetime warranty on all paver and retaining wall installations.

• The use of any ice melting agents on any hardscape will void all warranties. Hardscapes are especially vulnerable to damage from ice melting agents within the first year.

• Work is only guaranteed from settling if Golden Wolf Landscape & Design installs the recommended base, according to the manufacturer’s specifications. We make NO GUARANTEE on the color of the concrete pavers. Colors appear brighter in the brochures, and colors will fade over time. We will lift any settled pavers after the first full season, if necessary. Once the pattern is determined and the work has begun, there will be no changes without a written change order

• Polymeric sand joint fill over time, may require reapplication be the owner. Re-application of polymeric sand joint fill is not covered under Golden Wolf Landscape & Design's hardscape warranty.

• Contractor does not warrant against efflorescence in concrete products.

• Additional Hardscape Warranty Exclusions:

  • Natural Wear and Tear: Normal wear, fading, or weathering resulting from natural exposure.

  • Damage from External Factors: Damage caused by vehicles or equipment exceeding standard residential weight limits. Damage from snow removal equipment, metal blades, or snowplows. Damage from lawn care equipment, chemicals, or fertilizers.

  • Acts of Nature: Damage resulting from natural disasters (earthquakes, floods, hurricanes, tornados, lightning strikes, fires, extreme freeze-thaw cycles).

  • Improper Maintenance: Damage due to lack of routine maintenance, improper cleaning, or failure to adhere to recommended maintenance guidelines provided at project completion. Application of unapproved sealants or chemicals.

  • Alterations and Modifications: Damage from unauthorized alterations, modifications, or additions made by the homeowner or third-party contractors after installation completion.

  • Drainage and Soil Conditions: Settling or shifting caused by improper drainage, erosion, soil conditions, underground springs, expansive or unstable soil conditions, or failure to maintain drainage structures.

  • Efflorescence and Surface Imperfections: Efflorescence (white residue appearing naturally on pavers). Minor color variations, chipping, or cracking that does not affect structural integrity.

  • Vegetation and Root Growth: Damage caused by vegetation growth, tree roots, shrubs, or planting performed by the client or other parties.

  • Failure to Report Timely: Damage or concerns not reported promptly within 30 days of discovery.

  • Third-party Installations and Interference: Damage caused by utility installations or repairs, irrigation system installation or maintenance, fencing, lighting, or other improvements performed by third parties after the installation.

  • Salt and Deicing Products: Damage resulting from the use of salt-based or corrosive deicing products.

  • Intentional Misuse or Abuse: Any damage resulting from intentional acts, vandalism, abuse, negligence, or misuse by the homeowner or third parties.

LANDSCAPE LIGHTINING WARRANTY

• Golden Wolf Landscape & Design offers a life-time warranty of all lighting systems installed.

• Please note that warranties only apply for full installations, not repairs or patrial installations, consisting of Golden Wolf sourcing and installing all components of the lighting system. Components of a fully installed lighting system include transformer, timer, light fixtures, bulbs, waterproof connectors, and wire/cable.

• Landscape Lighting Warranty Exclusions:

  • Natural Wear and Tear: Normal aging, wear, corrosion, oxidation, or fading of fixtures and finishes due to exposure to natural elements. Also, fixtures falling over, shifting, or moving due to wind, rain, animals, humans, or loose soil.

  • Bulbs and Lamps: Standard bulbs, lamps, or consumable items with limited lifespan are excluded from lifetime coverage.

  • Improper Maintenance or Neglect: Damage resulting from failure to properly maintain or routinely inspect fixtures, lenses, wiring, transformers, or connections as recommended.

  • Damage by External Forces: Damage caused by vehicles, lawn equipment, snow removal equipment, or accidental physical impact.

  • Unauthorized Alterations: Modifications, relocations, repairs, or additions made by the homeowner or third-party contractors that lead to system malfunction or damage.

  • Electrical Issues Beyond Our Control: Damage due to electrical surges, power fluctuations, faulty or inadequate household electrical wiring, voltage irregularities, or lightning strikes.

  • Acts of Nature: Damage from severe weather conditions or natural disasters including but not limited to floods, storms, high winds, hurricanes, tornados, earthquakes, fires, or lightning.

  • Use of Unapproved Products or Components: Damage caused by using bulbs, fixtures, wiring, transformers, timers, or any component not specifically authorized or approved by the installer.

  • Animal and Pest Damage: Damage resulting from animals, rodents, insects, or other wildlife activities affecting wiring or fixtures.

  • Water or Moisture Intrusion: Malfunction or corrosion caused by water intrusion due to improper drainage, pooling water, flooding, landscape changes, irrigation malfunction, or sprinkler overspray.

  • Failure to Report Timely: Issues or damage not reported promptly within a specified warranty notification period or 30 days of identification.

  • Intentional Misuse or Abuse: Damage due to intentional vandalism, misuse, neglect, or deliberate acts by the homeowner or third parties.